Money Back

Refunds Policy

When a deposit, voucher or prepaid evening comes back to you — and how quickly it moves.

Effective 1 June 2024 Last reviewed March 2025

In This Document

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Booking deposits Prepaid experiences Gift cards How refunds are processed Disputes

1. Booking deposits

Cancelled by you, 48+ hours out: full refund to the original payment method
Cancelled by you within 48 hours: deposit may be retained; where the table is re-sold, we refund anyway
No-show: deposit is forfeited
Cancelled by us: full refund, always, plus our apologies and first priority on rebooking

2. Prepaid experiences

Degustations, chef's table, tastings and package bookings follow the same 48-hour rule. For chef's table and buyout events where produce is ordered specifically for your booking, cancellation inside 7 days may incur costs up to 50% — we'll always tell you where you stand before confirming.

At A Glance

The three things to remember

More than 48 hours out: deposits refund in full.

Cancelled by us: always a full refund.

Refunds land within 5-10 business days.

3. Gift cards

Unused gift cards are refundable within 30 days of purchase, to the purchaser
Partially used cards are not refundable for the remaining balance, but the balance never stops being spendable within the validity period
Cards can't be exchanged for cash

4. How refunds are processed

Approved refunds go back to the original payment method within 5–10 business days — the bank controls the tail of that, not us. Refund requests go through the contact page or [email protected]; include your booking name and date and we'll find the rest.

“

If a refund call looks wrong, a manager reviews it within three days.

Sunshine Bistro, Nineteen at The Star

5. Disputes

If you think a refund decision is wrong, say so — a manager reviews every disputed call within three business days. Nothing in this policy limits your rights under Australian Consumer Law; where our service falls short of those guarantees, remedies apply regardless of anything written here.

Our other policies

Updates

When this page changes

Material changes to this document are dated at the top of the page and, where they affect existing bookings or purchases, communicated by email directly.

Questions

Anything unclear in this document can be raised with the team directly — a person reads and replies.

[email protected]

Questions about this policy?

Reach the team through the contact page — a person reads and replies to everything.

Contact Us