Contact & Reservations

Talk to a human who works the floor

The form below lands on the reservations desk, not a call centre. For same-evening bookings or anything urgent, the phone is faster.

Booking Request

Reserve in under a minute

Fill it in honestly and a reservations host will confirm by phone or email within four hours, usually much sooner. Fields marked * are required; the rest just help us prepare.

Confirmation within four hours, seven days a week

Dietary notes go straight to the kitchen

Your details stay with us and nobody else

Prefer to call? The reservations desk is on +61 7 5592 8100, daily 10:00 to 22:00.

Full name *

Please enter your name.

Email *

Please enter a valid email address.

Phone *

Please enter a valid phone number.

Preferred date *

Please choose a date.

Sitting *

Please choose a sitting.

Guests *

How many are coming?

Occasion

Notes for the team

I agree to the privacy policy and terms of use, and consent to my details being used to manage this booking. *

Please accept the privacy policy to continue.

By sending you agree to our privacy policy. We'll confirm within four hours.

The Address

Level 19, 1 Casino Drive, Broadbeach

Inside The Star Gold Coast, above the resort lobby. Lifts are signed "Nineteen". The map opens in Google Maps if you prefer turn-by-turn.

Find us

Nineteen at The Star, 1 Casino Dr, Broadbeach QLD 4218, Australia

Getting here

Broadbeach North tram stop is 400 m away. Gold Coast Airport is 25 minutes by car, and the concierge can book a transfer to collect you.

Arriving

Valet, parking and pickups

Arrive by car, tram or the concierge's driver. Valet is complimentary for restaurant guests from 17:00; just say you're dining on Level 19.

Valet

Casino Drive entrance, 17:00–24:00, complimentary for diners.

Self-park

Under the resort, first four hours free, validate longer at the door.

Tram

G:link to Broadbeach North, a four-minute walk to the lobby lifts.

Hours & Desk

When to reach us

The reservations desk keeps longer hours than the kitchen, because most good dinners start with a phone call.

Reservations desk

Daily 10:00 – 22:00
+61 7 5592 8100
[email protected]

The venue

Lunch 12:00 – 15:00
Dinner 17:30 – 23:00
Bar until 24:00

Events & banquets

Mon – Fri 09:00 – 17:00
Events team via the concierge

Media & partnerships

[email protected]
Marked "media" in the subject

The Concierge

For complicated evenings, one call

Transfers, proposals, surprise parties, dietary puzzles, dine-and-play logistics. If it needs orchestrating, the concierge does it.

Concierge services

Direct line

Ask for the concierge desk on the main number.

Text us

SMS the same number for quick questions; we answer between sittings.

Occasions

Cakes, flowers and quiet announcements arranged ahead.

Elsewhere Online

Follow the kitchen's day

Menus, last-minute tables, the occasional service photo that's too good for the group chat.

Contact Questions

Before you hit send

Within four hours during desk hours, sooner by phone. Same-evening requests should always call.

Yes, up to 48 hours before the sitting by phone or reply email. Inside that window, call and we'll do what we can.

We hold requests for 24 hours unconfirmed. To lock the table, the deposit system on the confirmation email does it in a minute.

Details go to the reservations team only, stored under our privacy policy, and never shared with third parties.

After You Send

What happens to your request

01

It lands on a desk

The form goes to the reservations team, not a ticketing queue — someone reads every word you wrote.

02

A human confirms

Within four hours during desk times you get a call or email confirming the table, the sitting and any requests.

03

The table is yours

Deposit links are sent where they apply; the confirmation email carries everything — time, dress code, parking.

Prefer to just call?

The desk answers 10:00 to 22:00, seven days. Same-evening requests should always phone.

+61 7 5592 8100